Frequently Asked Questions

Can't find the answer? Contact help@charities.org or www.charities.org/support for additional support.

Q: What is the Fogo Family Fund?
A: Fogo de Chão has partnered with America’s Charities to establish the Fogo Family Fund. The Fogo Family Fund is a program to assist Team Members with unexpected financial hardships that place undue stress on you or your family. Financial hardships can be caused by a range of circumstances including, but not limited to disasters, medical illness or injury, military deployment, being the victim of a crime and other Qualifying Events as outlined in the policy. The Fogo Family Fund provides approved applicants with funds to help associates recover more quickly from unexpected financial hardships.

In addition, Fogo Team Members are able to make donations through America Charities to the Fogo Family Fund (the “Fund”) to support other Team Members in need.

Q: Who is America’s Charities?
A: Fogo de Chão has partnered with America’s Charities, a nonprofit 501c3 organization based in Virginia, to administer and manage the Fogo Family Fund and provide a donation platform for Team Members to contribute to the Fund. America’s Charities is responsible for the management of the Fund, including performing all reviews and making grant decisions for all applications. Fogo de Chão is not privy to nor involved in the review of any application or appeal and has delegated its authority to America’s Charities to make decisions on all applications in its sole discretion according to the guidelines established in the Fund’s policy.

Q: How is the Fogo Family Fund funded?
A: The Fogo Family Fund is funded by both Fogo de Chão and through donations made by Fogo de Chão Team Members.

ASSOCIATE DONATIONS TO THE FUND

Q: Who can donate to the Fund?
A: Part-time and full-time Team Members are eligible to donate to the fund. Team Members residing in Brazil, Mexico, Middle East, consultants and contractors are not eligible to participate.

Q: Am I required to participate by donating to the Fogo Family Fund?
A: No. However, Fogo de Chão’s mission statement is, “To ignite fire and joy to care for our Team, our Guests, and our Communities”. For that reason, as a company, we support and provide many opportunities for our Team Members to give back and we encourage you to give back through any manner you choose.

Q: Is my donation tax deductible?
A: Yes. Your donations are tax deductible. Please consult with your tax advisor for tax advice regarding your donation.

You can contact America’s Charities’ help desk team www.charities.org/support, help@charities.org, or call 703.957.7888. for assistance getting a list of your donations. You can also log into the pledge site anytime throughout the year to view and print a copy of your pledge history. You can log in, click “Give” from the navigation menu, and select “My Giving History.” A summary of your pledge history will display and you can print a copy for your tax records. Please consult with your tax advisor for tax advice regarding your donation.

Q: How much of my donation will go to the Fogo Family Fund?
A: Fogo de Chão will cover administrative costs. Therefore, 100% of your donation goes to the fund and helping other Team Members.

Q: When can I donate to the Fogo Family Fund?
A: You can donate to the Fogo Family Fund anytime, 24 hours a day, 7 days a week. Please note, if you wish to donate through recurring payroll deductions, you can enroll or cancel at any time in Workday. Please log into your Workday account http://workday.fogo.com and select
Actions Change Benefits Fogo Family Fund.
If you have any questions, contact HR at hrsupport@fogo.com.Your recurring payroll deduction will remain in effect until you cancel it in Workday.

Q: How do I make a donation to the Fund?
A: After accessing the website at https://www.fogofamilyfund.americascharities.stratuslive.com, select the “Give” tab from the top navigation bar or click the “Donate Now” button. You will see the Fogo Family Fund featured. Follow the prompts to complete your donation to the fund. 
You have the option to make credit card and/or check donations through the giving platform.

  • You may select to make a credit card and check donations at any time throughout the year.
     
  • If you wish to donate through recurring payroll deductions, you can enroll or cancel at any time in Workday. Please log into your Workday account http://workday.fogo.com and select
    Actions Change Benefits Fogo Family Fund.
    If you have any questions, contact HR at hrsupport@fogo.com.Your recurring payroll deduction will remain in effect until you cancel it in Workday.

Q: I have elected recurring payroll contributions, when will the deductions begin?
A: Your deductions will begin on October 7, 2021 will remain in effect until you cancel it in Workday.

Q: How do I make a one-time check donation?
A: You must access the website at https://www.fogofamilyfund.americascharities.stratuslive.com from the Fogo de Chão network and select “Give Now”. (Please note, if you do not have a Company email address, you will select the “Give Now: Team Members without a Company email address” button.) Please select the check donation online. Shortly thereafter, you will receive a confirmation email summarizing your contribution. Print a copy of the email and return it along with your check to:
America’s Charities

ATTN: Finance / Fogo de Chão
14383 Newbrook Dr.,
Suite 300 PMB # 706,
Chantilly, VA 20151

Please make your check payable to “America’s Charities - Fiscal Agent” and enter “Fogo de Chão ” on the memo line.

Q: How do I make a credit card donation?
A: You may make a one-time credit card donation. You must access the website at https://www.fogofamilyfund.americascharities.stratuslive.com from the Fogo de Chão network, then select “Give Now” and complete the required information. (Please note, if you do not have a Company email address, you will select the “Give Now: Team Members without a Company email address” button.) Your donation will be charged to your credit card and processed immediately (1-2 business days by your credit card provider). In addition, you will be responsible for the credit card processing fee (3.5% of the donation). To cancel a donation made via credit card, please contact the America's Charities Donor Services team.

Q: Who do I contact if I have questions regarding donations?
A: For assistance, please contact help@charities.org or www.charities.org/support

Applying for Financial Support

Q: Who may apply for a grant for financial assistance?
A: Fogo de Chao and America’s Charities have established the criteria below to determine employees’ eligibility for assistance from the Fund:
  • Full-time and Part-time Team Members in active status or on approved leave in good standing who have been employed for at least 90 days are eligible to apply for assistance.
  • No more than one award per Qualified Event category may be granted to any team member in a calendar year. (i.e. one for a Qualified Disaster, one for Personal Hardship.)
  • Team Members may only submit one application per Qualifying Event category during any ninety (90) calendar day period (i.e. employees may submit two applications in any ninety (90) calendar day period. One for a Qualified Disaster, one for a Personal Hardship).
  • Team Members must have been employed with Fogo de Chão on the date of occurrence of the Qualifying Event in order to be eligible for assistance.
  • Qualifying Events must have occurred no more than six months prior to the application date. If an application is denied for a Personal Hardship or Qualified Disaster, applicants may submit a different Qualifying Event after 90 days.
  • Team Members cannot apply for the same Personal Hardship or Qualified Disaster event more than once.
  • Employees cannot apply for the same Qualified Disaster or Personal Hardship more than once
  • In the event of a Team Member’s passing, their next of kin may submit an application for assistance.
  • Applications will be considered in light of past applications and disbursements. Priority for grants is given to Team Members who have not received grants previously.

Q: How do I apply for assistance under the Fund?
A: Access the application for financial assistance at www.charities.org/FogoFamilyFund and select the “Apply for Grant” button. You do not need to be on the Fogo de Chao network to complete the application for a grant.

Q: What types of events are covered under the Fund?
A: Qualifying Events are unexpected or unavoidable circumstances outside of a Team Member's control that create a financial hardship for the Team Member and their family. These are usually one-time events that cause a team member to spend their rent, mortgage or utility money on unexpected bills. A Qualifying Event is a Qualified Disaster or Personal Hardship. Qualifying Events must have occurred no more than six months prior to the application date.

Q: What types of expenses are covered under the Fund?
A: If a Team Member has suffered a Qualifying Event, then they may submit an application for a grant from the Fund to assist with Covered Expenses. A non-exhaustive list of bills, costs, payments, and other expenses that are considered Covered Expenses is identified below. The Fund will not grant assistance for Ineligible Expenses. A non-exhaustive list of Ineligible Expenses is identified below. To be considered a Covered Expense, team members must submit Required Documentation.

Fogo de Chão has granted authority to America’s Charities to determine in its sole discretion those expenses determined to be Covered and Ineligible Expenses.

Q: What Documentation is required?
A: Team Members will be required to provide Required Documentation as part of the application for assistance to substantiate and support the application. Required Documentation is dependent on the individual circumstances of each application and is subject to change.

Examples of Required Documentation (non-exhaustive):
  • Photos of damage
  • Personal financial statements (verification of family income and expenses; other available assets)
  • Insurance claims, explanation(s) of benefits and deductibles
  • Police reports
  • Repair estimates with readily verifiable contact information
  • W-9 of creditor to whom a payment is being issued. The W-9 is necessary in order for America's Charities to issue funds to a creditor on an associate's behalf
  • Receipts of incurred expenses
  • Overdue billing statements
  • Certification of medical condition
  • Certificate of death
  • Medical bills
  • Funeral costs/estimates

Q: Are there limitations on how many applications may be submitted?
A: Yes. No more than one award per Qualified Event category may be granted to any Team Member in a calendar year. (i.e. one for a Qualified Disaster, one for personal hardship. Team Members may only submit one application per Qualifying Event Category during any ninety (90) calendar day period (i.e. employees may submit two applications in any ninety (90) calendar day period. One for a Qualified Disaster, one for a Personal Hardship).
Qualifying Events must have occurred no more than six months prior to the application date. Once an application for a category of a Qualifying Event is denied, an application may be submitted for a different Qualifying Event after 90 days from the date of the previous grant application denial.

Q: How much assistance am I eligible to receive through the Fogo Family Fund?
A: Awards of assistance shall be made on the basis of financial need and the severity and impact of the disaster or other emergency on the applicant and their family. Applications will be considered in light of past applications and disbursements. Priority for grants is given to Team Members who have not received grants previously.

The one-time flat grant size to an applicant for a Qualified Disaster (natural or otherwise) is $1,000. The one-time maximum grant size to an applicant for a Personal Hardship (defined below) is $2,500.The life-time maximum grant size to an applicant for both Personal Hardship and Qualified Disaster grants totals $10,000.

Assistance from the Fund, including all grant applications, is subject to the availability of funds, the extent of each applicant’s need, and the satisfactory completion of the application as determined in America’s Charities sole discretion in accordance with these and other guidelines established by America’s Charities and Fogo de Chão.

Q: Are grants subject to income tax?
A: No, grant awards are not subject to taxation. This is because America’s Charities, a public charity, is providing the grants to eligible Team Members and has sole decision-making authority over those grants. However, Team Members are encouraged to consult a tax professional for final determination regarding taxation.

Q: Who do I contact if I have questions about eligibility?
A: Please contact the America’s Charities Fogo Family Fund Support Team with questions. The Support Team may be reached via email at FogoFamilyFund@charities.org.

Q: Must the application be completed online?
A: Yes, all applications must be completed online. Team Members will be provided guidance and directions for submitting the application and any required documentation.

Q: May someone complete an application on my behalf?
A: In the event of a Team Member’s passing, their next of kin may submit an application for assistance.

Q: May I save my application information to be completed at another time?
A: Team Members will be provided with directions for completing each portion of the application and are able to stop and save their application if needed. However, they are encouraged to have all required information prior to beginning the application. The application should take approximately an hour to complete.

Q: What happens if I submit an incomplete application?
A: You will be contacted by a member of the America’s Charities Fogo de Chão Support Team if additional information is needed in order to review your application materials. Requests for additional information will be sent via email. If materials are not received by the specified deadline, America’s Charities will close an application as incomplete.

Q: When will I be notified if my application has been approved? When will payment be issued?
A: Decisions will be made within ten business days upon receipt of a completed application. Decisions will not be made until all application materials have been determined to be complete by America’s Charities. Applications missing core materials will delay the decision and award process so it is critical to respond to requests for additional information in a timely manner. Final decisions will be sent in writing via email.

Q: How will payment be issued?
A: Grants will be provided directly to the eligible applicant via Electronic Funds Transfer or e-check. If the application for assistance is for payment of an outstanding balance to a creditor, America’s Charities will issue payment to the creditor directly. A W-9 for each creditor may be required in order for payment to be issued.

Q: What happens if my application for assistance is denied?
A: An appeal may be submitted for denial of an application within ten business days of receipt of notification of denial. Denials must be submitted via email to FogoFamilyFund@charities.org. Appeals not containing new information will not be considered by America’s Charities.

Q: Is the information submitted shared with my employer?
A: America’s Charities will take every precaution to maintain confidentiality and privacy of applicants, as well as provide a secure and compliant online application process. By submission of an application, the personal information included in this application will be accessed by a limited number of authorized people affiliated with America’s Charities in order to assess the application and to process payments where applicable.
The personal circumstances of an individual’s application will not be shared with your employer. America’s Charities may need to contact Fogo de Chão to verify employment status.

Q: Who do I contact if I have questions about the application process?
A: Please contact the America’s Charities Fogo de Chao Support Team with questions. The Support Team may be reached via email at FogoFamilyFund@charities.org.

Other Information

Q: Where can I find the full Fogo Family Fund policy?
A: The Fogo Family Fund policy is available at: https://www.charities.org/FogoFamilyFund.

Powered by
© Copyright 2009-2025 by StratusLIVE LLC. All rights reserved.